Privacy policy
Operator: Mathematricks FZC · Office - C1 - 1F - SF11592 Ajman Free Zone C1 Building Zone Free Ajman, United Arab Emirates
Updated: 2026-11-03 · [email protected]
About this policy
HelpMeHealMe is operated by Mathematricks FZC. Registered address: Office - C1 - 1F - SF11592 Ajman Free Zone C1 Building Zone Free Ajman, United Arab Emirates. This policy explains how the website, accounts, conversations, recordings, memory, billing and affiliate invitations handle information. For privacy questions or requests, contact [email protected].
Updated 3 November 2026. We intend to offer the service internationally. Availability, eligibility and data handling remain subject to applicable local requirements.
Information we receive
Account information includes an internal account identifier, username, account role, sign-in records and a password hash when password sign-in is used. Optional third-party sign-in can also provide a display name. If you add a recovery email, we process that address and verification or password-reset records. Do not confuse an account identifier with anonymity.
Conversation information includes what you type or say, speech transcripts, AI-generated replies, session times, mode changes, usage balances, feedback, recordings and technical events. You may disclose sensitive information about your health, relationships, beliefs or personal circumstances. Transcripts can mishear you; model-generated summaries and inferences can also be wrong.
Billing and invitation information can include payment-provider customer, subscription, payment and invoice references, plan and minute balances, coupon redemptions, referral attribution and affiliate commission records. Our payment provider collects payment details through its payment pages; our app uses payment references rather than storing your full card number.
Technical information includes browser and connection information used for authentication, security, troubleshooting and trial limits. The guest-trial ledger uses keyed hashes derived from connection and browser signals rather than storing raw IP addresses in that ledger. This does not mean that infrastructure or service providers never process IP addresses.
Camera, audio and recordings
Camera use is optional and starts only after you enable it and grant browser permission. Normal Mode uses the camera image. Privacy Mode processes the image into edges on your device before it is shared with the enabled conversation features. Edges can still reveal information about you and your surroundings; Privacy Mode is not a guarantee of anonymity.
New recordings made by the current app exclude your camera feed in both modes. They may include your voice, AI-generated audio and avatar video, the app view and conversation text. Older recordings may contain different material. This exclusion does not remove names or other identifying details from voices, transcripts or account records.
During a call, live audio and, where camera sharing is supported and enabled, processed camera frames may be transmitted to the services supporting that feature. Excluding your camera from a saved recording does not mean that camera frames are never transmitted during the live session.
The current app saves session records and recordings automatically where supported. By using HelpMeHealMe, you agree to our Terms of use and acknowledge and accept the data practices described in this Privacy policy, subject to applicable law. Where the law requires separate, explicit or parental consent, using the service does not replace that consent.
How we use information
We use account and usage information to sign you in, operate sessions, enforce allowances, apply invitation minutes, administer subscriptions and respond to support requests. Conversation information enables the conversation and, when enabled, session takeaways and continuity between sessions.
When memory is enabled, we can derive a profile, preferences, takeaways and a handoff for future sessions. These may contain sensitive information and inferences. You can ask us to correct or remove inaccurate information; there is not currently a customer-facing memory editor.
Authorized administrators can review session records to investigate faults, review feedback and evaluate service quality. Routine administrative access is not live clinical monitoring or an emergency response service. Affiliates receive referral and commission summaries, not your conversation text, recordings or customer identity through their dashboard.
Sessions are recorded for service delivery, history and quality review. We also intend to use session recordings and transcripts for human review, improving our AI prompts and service quality, and training, fine-tuning and evaluating AI models. Recordings and transcripts may identify you even when your camera feed is excluded. Before training use begins, we must specify the models and recipients involved, retention, available choices and how withdrawal or deletion requests are handled, and obtain any permission required by applicable law. This disclosure alone does not establish consent or enable a training process.
Service providers and sharing
We use service providers to operate the features you choose. These include providers of conversation and speech processing, avatar rendering and live media delivery, hosting and backup storage, and conversation continuity or memory. Depending on the feature, they may process messages, live audio, enabled camera frames, recordings, technical events or relevant conversation context. Not every category receives information in every session.
Other service providers support optional sign-in, payment and subscription management, account verification and recovery emails, and optional analytics. They receive information relevant to their role, such as sign-in information, billing references, delivery addresses or limited analytics events. Our optional analytics does not include conversation content or recordings. The following analytics section explains those choices in more detail.
We may disclose information where required by law, to respond to valid legal requests, or to protect people and the service as permitted by law. Affiliates do not receive your private conversations through their dashboard. For questions about the providers that receive your information or to exercise applicable access rights, contact [email protected]. Provider agreements, retention settings and international-transfer arrangements remain part of the final launch review.
Optional analytics
With your analytics permission, public-site analytics measures coarse public website page groups and product analytics receives approved product events, such as registration, session start/end and mode changes. Our analytics implementation excludes conversation text, memories, recordings, feedback contents, passwords and other form entries. product analytics uses random browser identifiers and pseudonymous account identifiers, with browser autocapture and session replay disabled.
public-site analytics is excluded from conversation, sign-in, registration, account and developer-tool pages. You can decline analytics without losing access to the app or change your choice through Analytics preferences. The implementation respects Global Privacy Control. Browser-cookie lifetimes are separate from how long analytics providers retain information.
Storage and retention
Application records and backups are stored with cloud hosting and storage providers. Your information may be stored or processed outside your country, including by the service providers supporting the features you use. Hosting locations and providers may change. Applicable international-transfer requirements and safeguards must be addressed before a change is made; this policy does not promise that information stays in a particular country.
We currently retain account and conversation records for service continuity and review unless they are deleted through the available processes. A fixed automatic expiry period for recordings, transcripts, derived memory and backups has not yet been implemented and approved. We do not promise deletion after an invented number of days. The launch retention schedule must cover each category separately, including billing, security and referral records.
Your choices, deletion and requests
You can leave a session, switch the camera off, change its appearance preference, decline optional analytics and manage available account and subscription settings. These controls do not automatically erase records already saved or information already sent to a provider.
Account settings offer account deletion after verification, subject to current restrictions such as ending an active session and resolving an active subscription. The deletion process removes application account and session records and queues local recording and configured memory cleanup. Provider failures can delay that cleanup. Independent payment records, legally required records and backup copies need separate handling; deletion is not a promise that every copy disappears immediately.
For access, correction, a copy of your information, deletion, withdrawal of consent or a complaint, email [email protected]. We may ask for proportionate verification so that we do not disclose information to the wrong person. Available rights and exceptions depend on applicable law. You may also contact the relevant privacy regulator. Do not send identity documents until we explain a secure verification process.
Security and policy updates
We use HTTPS, hashed passwords and access controls. No online service can guarantee absolute security or confidentiality, and this is not end-to-end encrypted communication. Please avoid sharing passwords, payment-card details or information about other people that you do not have permission to disclose.
Material changes to purposes, recording choices, providers or rights need clear notice and renewed permission where required. The date above identifies the latest revision of this policy.